Refund Policy

At BRIQ Furniture, you can buy our products with confidence.

You have the right to change your mind and cancel the contract between you and us within 14 calendar days of your order being delivered without giving a reason, on all listed site items, starting from the date of your delivery. 

Items must be unused, free from defects and returned in their original packaging.

Once we have received and inspected the returned items, we will refund your order, less any collection fees e.g. returns costs (unless you have arranged return of the order at your own expense).

Unwanted items must be returned in a fully re-saleable condition, which includes being in the original and undamaged packaging. 

 

Products that will not be accepted for a return...

 

  • If the order was received over 14 days ago
  • Have been opened or unsealed (other than to inspect)
  • Have been damaged by the customer
  • Have been assembled in any way
  • Bespoke and made to measure products
  • Graded items for the reasons listed in the product description

 

To initiate your return click HERE:

 

My item has arrived damaged:

 

In the unfortunate event your item arrives damaged please contact the support team within 48 hours of delivery to report: We will then discuss options to return, exchange or send replacement parts.

 

Important information:

Our couriers will not collect items that are not adequately packaged. If the courier arrives and this is the case, collection will need to be re-arranged when the item is suitably packaged and additional collection fees will occur.

If the original packaging is not available please let us know before collection is arranged, other appropriate packaging maybe used to protect the product for the return journey.

Failure to adequately package the product, may result in damage during transit.

This may affect the final amount that will be refunded to the customer after inspection.

 

Custom and Bespoke Orders:

Once custom and bespoke orders have left our production warehouse and are in transit on their way to us, these orders are no longer refundable. Please order FREE fabric swatches via the site before placing your order.

If you did wish to cancel your order before it leaves our production warehouse but manufacturing has begun, you will still be charged 50% off the total order value.

The above does not affect your statutory rights.

 

Warranty:

Garden Furniture:

BRIQ Furniture offer a 12 month manufacturing warranty on all garden furniture. e.g. egg chairs/rattan/fire pits.

Sofas:

BRIQ Furniture offers a 5 year manufacturing warranty on all sofas

Dining Table & Chairs:

BRIQ Furniture offers a 12 month manufacturing warranty on these products.

 

The warranties above cover manufacturing defects and structural damage only for the time-frames given. Damage to the products and structure caused by accident or negligence will not be covered.

 

If you’re unsure which warranty your product falls under, please contact info@briqfurniture.com and the team will be happy to confirm this for you.